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Warranty
Did you buy the product online through hyckes.com? Then you are entitled to a 24-month warranty on all our products. In addition, all our cooling appliances even come with a 2+1 guarantee. This means that you have a total of 3 years of warranty on these purchases. The warranty period starts from the date of purchase stated on the invoice.
Of course, all items you buy from us are covered by the statutory warranty. The statutory warranty means that a product is or should do what a consumer can reasonably expect. The manufacturer’s warranty does not affect the statutory warranty.
Did you buy the product elsewhere – on an e-commerce platform or store, for example? Then the warranty runs through the selling party. Please contact the relevant dealer or store.
In the unlikely event that the product becomes defective within the warranty period, we are ready to investigate and solve the problem.
Complete the form below to start a warranty request.
Warranty Form
Do you have a complaint?
Do you have a complaint about one of our products or services? Please contact our customer service. You will receive a substantive response from us within 14 days of receipt. If you are not satisfied with how your complaint has been handled, submit your complaint to the Thuiswinkel Disputes Committee or the Disputes Committee via the European ODR Platform.