Where can we help you with?
Exchanges and returns
Not completely satisfied with your Hyckes order?
You can return your order within 14 days of receipt. On this page you will find everything about the cooling-off period, return conditions, refunds and the status of your return shipment.
How long is the cooling-off period for my purchase?
You have the right to return your order within 14 days of receipt without giving a reason. This period starts on the day after you, or someone on your behalf, physically received the product.
Have you let us know that you want to withdraw from your purchase? Then send the product back as soon as possible, and no later than 14 days after you notified us. You are on time if you send the product back before those 14 days have passed.
During the cooling-off period you may inspect and assess the product as you would in a shop. You may carefully take the product out of its packaging to look at it, feel it and assess it.
You are not allowed to connect, install or use the product. For example, you may not switch on or install a cooling appliance.
How can I return my order?
You can register your return using the return form at the bottom of this page. Registering your return is not mandatory, but it helps us to process your return faster and better.
You can also use the European model withdrawal form to let us know that you are withdrawing from the purchase. Using this form is not obligatory.
Did you buy the product from a reseller or dealer? Then you must return the product to that reseller or dealer. In that case, their return conditions apply.
Return address
Untrailed b.v. – Returns department
De Waal 49
5684 PH Best
The Netherlands
What are the return conditions?
Return the product undamaged, complete and preferably in its original packaging. Make sure all accessories are included.
You may carefully cut the tape and neatly take the product out of the packaging to inspect it. Tearing open or damaging the packaging or using the product is not allowed.
Has the product been used, returned incomplete or is the packaging damaged? Then we may charge costs for the reduction in value or to restore the product to new condition. If this applies, we will contact you.
The direct costs of sending back your return shipment are at your own expense.
How quickly will my return be refunded?
After withdrawal, we refund the purchase amount as soon as possible, at the latest within 14 days after we have been informed of your return.
We may wait with the refund until we have received the product, or until you have shown that you have sent the product back.
You will receive the amount back via the same payment method you used, unless agreed otherwise. We do not charge any costs for the refund.
Are you returning your entire order? Then you will also receive the standard delivery costs back. If you only return part of your order, the delivery costs will not be refunded.
What is the status of my return shipment?
As soon as we have received and processed your return shipment, you will be notified.
Did you register your return via the return form?
Then we can recognise and process your return faster.
Always keep your proof of shipment until your return has been fully handled. That way you can prove that you have sent the product back.
Register your return
Enter your order number and postcode, and easily return your order in a few steps.
After you have entered your details, we will assess your return request and you will receive a response from us within a few working days.