Where can we help you with?
Delivery and collection
Everything you want to know about delivery and collection, clearly arranged in one place.
What is the delivery time of my order?
We ship all items directly from our own stock.
Orders placed on working days before 17:00 are shipped the same day.
The delivery time depends on the country of destination.
Within the Netherlands, an order is often delivered the next working day.
For other European countries, the delivery time is usually 1–4 working days;
- Belgium: 1–2 working days
- Germany: 1–3 working days
- France: 2–4 working days
- Other countries: 3–5 working days
As soon as your order has been shipped, you will receive a track & trace link to follow the current delivery status.
What are the shipping costs for my order?
In most cases we ship your order free of charge.
For orders under €100 we charge €9.95 shipping costs.
For shipping to some European countries we may charge an additional shipping contribution. When this applies, it is always clearly shown in your shopping cart and during checkout.
How can I track the status of my order?
As soon as your order is ready for shipping, you will receive an update with a shipping confirmation for your parcel.
When your parcel has been handed over to the carrier, you will receive an email from them with a tracking link to follow your shipment. Please note that it can take up to 24 hours before the tracking link is active and shows up-to-date information.
Can I have my order sent to a different address?
Yes, that is possible. During checkout you can easily enter a different delivery address, for example your work address or someone else's address.
Please note: the name of the recipient must match (or be known at) the delivery address, so the courier can deliver the parcel correctly.
Can I change my delivery options?
Depending on the carrier, it is possible to change your delivery preferences.
Such as delivery to a parcel point, leaving it at an agreed safe place, delivery to the neighbours or choosing a different day or time.
Which options are available depends on the carrier and the delivery area.
Once your order has been placed, it is no longer possible to change the delivery address.
Did you make a mistake in the address or the chosen delivery option?
Please contact us as soon as possible and we will see whether we can still correct it.
What happens if I am not at home?
Not at home at the time of delivery?
The courier will usually try to deliver the parcel to your neighbours or make a new delivery attempt. In some cases the parcel may be taken to a pickup point.
Because we mainly ship large parcels, it is important that someone is present at the delivery address. In some cases delivery to a pickup point is not possible, which means the parcel may be returned.
You will always receive a message from the carrier with the current status and next steps.
Can I collect my order in Best?
Yes, you can. During checkout you can choose “Pickup in Best”.
As soon as your order is ready for you, you will receive a message from us with the pickup information.
This way we make sure you don't come by for nothing and everything is ready for you straight away.
Why have I only received part of my order?
Did you order several items?
Then your order may be shipped in several shipments. Depending on the parcel size or destination, these shipments may be delivered by different carriers. You will receive separate track & trace information for each.
Is an item still missing after delivery?
Feel free to contact our customer service.