Where can we help you with?
Warranty and repair
Everything you want to know about warranty and repair, clearly arranged in one place.
How long is the warranty on my purchase?
The statutory warranty applies to all items you buy from us. This means that a product must be and do what you can reasonably expect of it. In addition, every Hyckes product comes with a 24-month manufacturer's warranty.
2+1 warranty via hyckes.com
On all cooling appliances bought directly via hyckes.com, you automatically receive an extra year of warranty. This extra year is a warranty from us as the seller. This gives you a total of 3 years of warranty on these purchases. You don't need to do anything extra for this. The warranty period starts from the purchase date stated on the invoice.
Purchased via a reseller or external platform
Did you buy the product via a reseller, e-commerce platform or physical shop? Then the warranty is handled by that seller. Please contact the dealer or shop where the product was purchased.
The warranty periods mentioned above refer to the manufacturer's warranty and our own seller's warranty. These warranties do not affect your rights under the statutory warranty.
How do I register a warranty assessment or repair?
You can easily register a warranty assessment or repair via the online return form. Enter your details and the problem, and we will send you the instructions for sending in the product.
Are separate parts available for my product?
Yes, almost all parts are in stock with us.
Please contact our customer service and mention the order number of your purchase in your message, so we can quickly help you with the right part.
Can I have my product repaired outside the warranty?
Certainly, repair outside the warranty is possible.
Your product is examined first and we make a quotation. Based on that, you can decide for yourself whether you want to have it repaired.
You can easily register the repair via our customer service or via the online return form.
How should I pack my product before sending it?
To prevent damage during transport, we ask you to carefully send the product back in its original packaging, including the protective material.
Before sending the parcel, always take 2 to 4 clear photos of the packed product, with the packaging material used clearly visible. That way, in the event of transport damage, it can be shown that the product was shipped correctly packed.
You can also choose to drop off the product by appointment at our location in Best.
How long does a repair take?
In most cases we can complete repairs within 5–10 working days, and in any case within 14 days at the latest. Because we basically keep all parts in stock, most repairs are completed quickly. Of course, we keep you informed of the progress throughout the process.
What if my repair is not covered by the warranty?
We inform you about the costs in advance and ask for your approval before we carry out the repair.
That way you know exactly where you stand and there are no surprises afterwards.
Complaints
How can I submit a complaint?
We do our utmost to serve you as well as possible. Nevertheless, it may happen that you are not satisfied with something.
If you have a complaint about one of our products or our service, please contact us at service@hyckes.com.
What happens after I have submitted a complaint?
After receiving your complaint, you will receive a confirmation from us.
We make sure that you receive a substantive response from us within 14 days of receiving your complaint.
Not satisfied with how your complaint was handled? You can also submit it to the Geschillencommissie Thuiswinkel (Home Shopping Disputes Committee, www.sgc.nl).