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Delivery
Hyckes supplies all items on the website from our own stock. We do our utmost to state the delivery time of your order on the website. On working days, your order will be shipped the same day if it was ordered before 17:00.
Shipping costs & Delivery time
| Country | Shipping costs from €50 | Shipping costs under €50 | Delivery time* |
|---|---|---|---|
| Netherlands | Free | €5.95 | 1 working day |
| Belgium | Free | €5.95 | 1-2 business days |
| Germany | Free | €5.95 | 3–5 business days |
| France | Free* | €5.95 | 3–5 business days |
| Other countries | See checkout | €5.95 | 3–5 business days |
Where can I track the status of my shipment?
Your order will be delivered by DHL or an affiliated delivery service. You will receive an email from us with an order confirmation and later a shipping confirmation. Once your package has been transferred to the carrier, you will receive a separate email from them with a link to track your shipment.
Please note that it may take up to 24 hours for the tracking link to become active and display up-to-date information.
What are the shipping costs?
Shipping costs vary depending on the package and delivery address. All shipping costs are clearly listed in the table above.
What is the delivery time?
Orders placed on business days before 5 p.m. are usually shipped the same day. In most cases, your order will be delivered within 1 to 2 business days.
For deliveries abroad or during busy periods, such as holidays or peak season, delivery times may be longer. The expected delivery date is always displayed when you receive the tracking email. For an indication of the delivery time, please refer to the table above.
What happens if I am not at home?
If you are not at home at the time of delivery, the delivery person will try to deliver the package to your neighbors or offer it again at a later time. In many cases, the delivery service will also leave a card or send you an email with further instructions. This allows you to make a new delivery appointment or pick up the package at a nearby pickup point.
Keep an eye on your tracking link for the latest updates on your delivery.
Can I change my delivery options?
Yes, in many cases you can change your delivery preferences after your order has been shipped.
Once your package is on its way, you will receive a track & trace link from the carrier. Via that link, you can usually indicate whether you:
- Select a parcel point
- Indicate an agreed location where the delivery person can place the package
- Have the package delivered to your neighbors
- Choose a different day or time
The options for customization depend on the delivery area.
*Delivery time – We depend on the carrier to guarantee these times. Your order may take longer to arrive than stated above, depending on the region where the package is to be delivered.
*France – In France, additional charges apply for large and heavy products, or when the total weight of the package exceeds 25 kg. For this, we charge a shipping fee of €24.95. If this applies to your order, these costs will be listed at checkout.