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Returns
Returning your Hyckes order
If you are not satisfied with one of our products, you may return your order within 14 days of receipt. To ensure proper handling of your return, we kindly ask you to register your return using the “Return Form” button below. This is not mandatory, but it will significantly speed up the process.
It is important to return the product undamaged and in its original packaging including all accessories. This ensures that you will receive a full refund of the purchase price.
If you purchased the product through a reseller or dealer, the product must be returned to that reseller and their own terms and conditions apply.
Reflection period
What are you allowed to do with the product during the cooling-off period? You may feel and look at our products, as you would in a store. You are allowed to take the product out of the packaging and look at the product, as long as you do this properly. However, you may not connect or put the product into service.
- What is allowed?
Carefully cut the tape and remove the product from the package. This allows you to view, evaluate and feel the product at your leisure.
- What is not allowed?
Tear open and damage the packaging or connect the product and put it into service. For example, you are not allowed to turn on or install your cooling device.
Impairment
Do you use the product, return it incomplete or have damaged packaging? We have the right to charge any costs necessary to restore the product to like-new condition. When this is the case, we will contact you about this.
Register a return
Click on the button below the go to the return form. Enter your zip code and order number (without #) here.
Right of withdrawal
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you or a third party other than the carrier, indicated by you, takes physical possession of the goods. To exercise your right of withdrawal, you must notify us of your decision by means of a clear statement (e.g., by post, fax or email). You may use the model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including delivery charges (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we are informed of your decision. If you return only part of your order, shipping costs will not be refunded. Reimbursement will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise; in any case, you will not incur any fees for this. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the goods promptly, and in any event no later than 14 days from the day you communicate your withdrawal. You are on time if you send back the goods before the 14-day period has expired. Return shipping costs are at your own expense.
Our return address
Hyckes b.v. Returns department
Sikkel 34C
3274 KK Heinenoord
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.